Privacy Policy & Data Protection
Last Updated: January 1, 2026 — Qatar GSCOM is committed to protecting your personal information and maintaining transparency about how we handle your data.
Information We Collect
When you interact with Qatar 5G services, we collect essential data to deliver personalized connectivity solutions and ensure network security. This includes account registration details, device compatibility information, and usage analytics that help us optimize your 5G experience.
We automatically gather technical data such as IP addresses, browser types, and connection speeds to monitor our network performance across West Bay, Lusail, and other deployment zones in Qatar. This helps us identify coverage gaps and improve service quality.
- ✓ Account credentials and contact information
- ✓ Device specifications and IMEI numbers
- ✓ Location data for coverage optimization
- ✓ Payment and billing records
- ✓ Support ticket communications
How We Use Your Data
Your information enables us to:
Security & Encryption
We implement enterprise-grade security measures to protect your information across all touchpoints, from mobile applications to our network infrastructure.
End-to-End Encryption
All data transmission uses TLS 1.3 encryption. Customer data at rest is encrypted using AES-256 standards, exceeding Qatar's Communication and Information Technology Regulatory Authority (CITRA) requirements.
Access Controls
Multi-factor authentication is mandatory for all staff accessing customer databases. Role-based permissions ensure only authorized personnel can view sensitive information, with full audit trails.
Regular Audits
Independent security firms conduct quarterly penetration testing. We participate in annual compliance audits maintaining ISO 27001 certification standards for information security management.
Your Data Rights
Under Qatar's Personal Data Protection Law (Law No. 13 of 2016) and GDPR principles, you maintain complete control over your personal information stored with Qatar 5G.
We've built tools directly into your account dashboard that allow you to exercise these rights immediately, without needing to contact support for most requests.
Right to Access
Download a complete copy of your data within 48 hours of request.
Right to Rectification
Correct inaccurate information through your profile settings.
Right to Erasure
Request deletion of non-essential data, subject to regulatory retention periods.
Right to Portability
Transfer your account data to competing providers in standard formats.
Data Retention Policy
We retain personal data only as long as necessary for legitimate business purposes:
- Active Accounts: Duration of service + 2 years post-termination
- Billing Records: 7 years for tax compliance (Qatar regulations)
- Support Tickets: 3 years for quality assurance
- Marketing Consent: 2 years from last interaction or until withdrawn
Third-Party Data Sharing
Qatar 5G maintains strict partnerships with essential service providers while ensuring your data remains protected through comprehensive legal agreements and technical safeguards.
Categories of Partners
- • Network infrastructure providers (Ericsson, Nokia for 5G towers)
- • Payment processors for secure transaction handling
- • Cloud hosting services with EU/Qatar data residency
- • Analytics platforms (anonymized data only)
- • Customer support software providers
Safeguards in Place
- • Data Processing Agreements with all vendors
- • Standard Contractual Clauses for international transfers
- • Annual vendor security assessments
- • Encryption requirements in all contracts
- • Prohibition on secondary data usage
We Never Sell Your Data
Unlike some digital services, Qatar 5G does not and will never sell your personal information to advertisers, data brokers, or any third party for marketing purposes. Our business model is based on providing excellent telecommunications services, not monetizing customer data.
Contact Our Privacy Team
For privacy-related questions, data requests, or concerns about how we handle your information, our dedicated Data Protection Officer is available to assist you.
Mon-Thu: 8:00-16:00, Fri: 8:00-11:30
Data Request Form
For security verification, please use your registered email address. We respond to all privacy requests within 30 days.
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